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Telephone Advice

If you would like to speak to a doctor on the telephone, please contact reception who will add you to the doctor's telephone list.  The receptionist will ask you to provide a brief reason for the call so the doctor can have any necessary information to hand when contacting you.

Telephoning for test results

It is also possible to phone and ask for the results of blood tests or other investigations. Usually the GP attaches a brief comment to the results which the receptionist can relay to the patients- for example "normal", or "please make an appointment". You can also come to reception and ask for a print-out of any test results or they can be sent to you by e-mail.

Receptionists are not medically trained so they are unable to provide any information about test results, other than that provided by the doctor.  If you do have any questions, please book a telephone appointment.

GPs do not automatically receive results of tests requested by hospital doctors. In these cases, you may need to approach the hospital consultant's secretary in the first instance.  If the hospital doctors are unable to speak to you, the secretary may be able to email the result to us so that we can explain it.

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