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Practice Management

Jackie Hannam (f)

Practice Manager

Jackie is our Practice Manager.  She is responsible for the efficient, effective and safe management of the practice and its finances.

The role of the Practice Manager is to:

  • Safeguard the well-being of patients, doctors and staff.
  • Ensure patients receive high quality care, delivered respectfully and compassionately.
  • Ensure the practice and its staff are in a position to respond to new situations and that it can adapt to any developments and changes resulting from updates in national or local health policy.
  • Maintain the successful, smooth running of the practice.

Jackie is the person to contact if you have any cause for concern about your experience at Dr Leaver & Partners.  You can contact her by e-mail at jackiehannam@nhs.net or Tel: (01865) 311224.

Administration

The Patient Services team is available from 08:30 – 18:00 Monday to Friday to help make appointments, take messages and requests for home visits and deal with general enquiries. They deal with written requests for repeat prescriptions, incoming mail, medical records and data entry. They ensure that the surgeries run smoothly and will answer your questions in confidence.

The Surgery is usually more busy in the mornings, so if you have a query which is not urgent (for example to find out if a letter has been received or sent) you may find it easier to get things sorted out in the afternoons.

Our Patient Services team members are  Karen, Val, Sam, Camelia, Josh and Marina who is the Deputy Practice Manager.

 
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