Friends and Family Test Results

93% Very Good
3% Good
1% Neither Good Nor Poor
1% Poor
1% Very Poor
0% Don't Know

Patient feedback

Question:

I have been a patient at the surgery since 1990 and I’m always treated with great kindness. Organisation at the Surgery is excellent and efficient and although I’m not a frequent visitor I feel known and understood with great attention paid to my symptoms and needs.I feel very fortunate to be a patient here.
Posted on: 26/05/2023

Access to doctors and level of care
Posted on: 24/05/2023

I can't thank Dr Leaver - and everyone who works at the Practice - enough for the wonderful care I have recieved. This care has enabled me to spend less time in hospital and improved my daily life enormously, in particular allowing me to continue to work on my PhD.
Posted on: 23/05/2023

Dr Woods is a good listener and carefully explained the reasons for her diagnosis. I left the surgery feeling reassured.
Posted on: 23/05/2023

My overall experience of service at this practice is that it is exemplary. I really like the fact that receptionists sincerely listen and are willing to do their best to accommodate one’s requests. Special shout out to phlebotomist Stacey who is so friendly, professional and hard working! I would also like to thank my GP Dr Lambert who was super quick to help sort out an issue recently at short notice. I am so grateful for her kindness. Everyone seems to be genuinely caring here.
Posted on: 23/05/2023

Seriousness of GPS coupled with real humanity.
Posted on: 23/05/2023

very understanding and good advice and a solution was come to very efficiently
Posted on: 23/05/2023

Appointment went very well. It was booked quickly by reception team. Dr Leaver was very nice an informative about my condition and treatment. The injection didn’t hurt at all and I’m definitely feeling better. My shoulder is less painful so I can sleep better and daily activities are easier to manage.
Posted on: 16/05/2023

Good availability of excellent doctors and great support staff providing quality care for our family
Posted on: 13/05/2023

All the doctors and nurses I have ever visited, and expecially Dr Leaver and Dr Stonehewer, have always been exceptionally thorough, thoughtful and dedicated in their approach, despite some pretty extreme challenges to the NHS recently. It's a gem of a practice.
Posted on: 11/05/2023

Always polite and helpful. Drs listen to you and are very proactive
Posted on: 10/05/2023

Efficient, caring and helpful
Posted on: 10/05/2023

The doctor heard my concerns. I felt satisfied that they were fully addressed with compassion
Posted on: 10/05/2023

Efficient and flexible appointment booking. Excellent consultation with Dr O’Shea.
Posted on: 10/05/2023

Comfortable and Friendly Thank you
Posted on: 10/05/2023

My GP is always available, helpful, kind and supportive. An excellent service.
Posted on: 05/05/2023

Reception staff are always very friendly and helpful, never need to wait long to speak to someone. Have never needed to wait long for an appointment. All of the clinicians I have had appointments with have been great - phlebotomist was really friendly and professional, GPs always been helpful and I've felt listened to - particularly Dr Leaver who has gone above and beyond to give me time and solutions. Also, practice manager was very involved and responsive when I had an administrative complication. Very good communication. All round, the best GP surgery I've been a patient at.
Posted on: 05/05/2023

Efficient, knowledgeable and friendly.
Posted on: 04/05/2023

Excellent nurse and GPs
Posted on: 04/05/2023

I simply couldnt ask for more from a doctor and the practice generally. I've had 32 years of treatment and this last time was no exception to that. Thank you.
Posted on: 04/05/2023

I could never praise this surgery high enough especially Dr Leaver. All doctors and nurses take great care with us patients. They get to know us and do their upmost to help. Dr Leaver is an absolute one of a kind man. This man honestly deserves to be knighted I don’t know what I will do when he retires. The best Drs surgery I have honestly ever been to.
Posted on: 04/05/2023

This is an excellent practice. Communication is efficient. All staff are friendly. Doctors and nurses are universally excellent and always go the extra mile. Over the years I have been with many practices, having travelled about a great deal. This has been the best.
Posted on: 04/05/2023

They are always responsive and timely when I request an appointment. The staffs are supportive and the doctors actually take time to listen to my concerns and provide helpful suggestions.
Posted on: 04/05/2023

Knowledgeable and kind. Understanding and was willing to book a last minute request
Posted on: 04/05/2023

I was able to get an appointment quickly and was seen on time ! Very impressed by the doctor I saw and the friendly and efficient atmosphere in the practice .
Posted on: 04/05/2023

Quick professional service with a kind caring staff
Posted on: 04/05/2023

Follow up check
Posted on: 04/05/2023